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Returns, Exchanges & Refunds

Problems with order

Return for REFUND:  Can be returned within 30 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition.  To start the return, CLICK HERE

Return for STORE CREDIT:  Can be returned within 60 days of receipt of shipment.  Custom made items cannot be returned.  Returns needs to be in resellable condition. To start the return, CLICK HERE

Custom made items such as Personalized items or Pew Bows cannot be returned unless item is damaged upon delivery or misspelling due to a mistake made by efavormart.com 

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product.  To test a product, please only open 1 item to test first before opening all quantities.  Used items will not be accepted for return.  

Return labels – Return labels will be emailed to you upon the RMA acceptance.   Please allow 1-2 business days for processing and be sure to check spam, the email with the return label will be from UPS.com 

Shipping costs are not refundable.

Claims

Any claims of damage, incorrect, or missing items must be made and brought to our attention within 4 business days after receipt of order. We will be more than happy to assist you with the claim issues. Please use the contact us form or the live chat to inform us of the issue and we will assist you resolving the matter quickly and hassle-free.

Replacement Policy

When an error has been determined to be made by us, (upon following instructions under “claims”) we will make every attempt to promptly correct it for you. Or make exchange arrangements with you if item(s) were sent in error.

Disclaimer: silkflowersfactory.com takes great care to make certain that products advertised on our Website appear as true to their actual colors as possible. Due to the wide variation in color presentation among computer monitors, however, it is impossible to ensure that all customers will receive an accurate representation. For this reason, we regret that we cannot guarantee product colors will match customer expectation, however, will be accurate to picture posted.

Color variation on separate shipments: This unfortunately is unavoidable. Due to the massive volume, we have 4 different manufactures making the products for us full time to keep up. As you probably know, many silk flowers companies are going out of business due to product / labor shortages in the manufacture, we don't have that issue, however, because we have 4 different manufactures making the products for us, there will be small variations on the same item from lot to lot. If you received 2 different lots, we can try to exchange it and swap it for you to match, however, return shipping cost will be responsibility of you the customer. We will pay the shipping cost to you for the exchange. The best thing to do is order enough on the first time to avoid such situation completely.

Return Policy

silkflowersfactory.com want you to be 100% satisfied with your purchases and we want to ensure that you have a positive shopping experience. If you are not completely satisfied with your purchase, we will gladly accept your return within 30 days of receipt of the merchandise. At your request, we can:

Replace or exchange the merchandise (you are responsible for the shipping costs both ways), or after merchandise is returned, credit the purchase price to your credit card account minus actual shipping costs (or issue a refund check only if your payment was by a method other than credit card). We want to make your shopping experience as easy and safe as possible. Please contact us with any additional questions or concerns you may have.

silkflowersfactory.com Return Policy does not apply to any opened/unsealed merchandise or merchandise that show obvious signs of use. These items are not returnable / exchangeable / cancelable under any circumstances.

Refunds & credits

  • Question: What is your return policy - Return for refund?
  • Answer: Return for refund: Can be returned within 30 days of receipt of shipment. Returns needs to be in resellable condition.

    Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product,please only open 1 item to test first before opening all quantities. Used items will not be accepted for return.
  • Question: What is your return policy - Return for store credit?
  • Answer: Return for store credit: Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition.

    Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product,please only open 1 item to test first before opening all quantities. Used items will not be accepted for return.
  • Question: Do you offer return labels?
  • Answer: Return labels – Return labels will be emailed to you upon the RMA acceptance. Please allow 1-2 business days for processing and be sure to check spam, the email with the return label will be from UPS.com

Undeliverable Packages

Occasionally packages are returned back as undeliverable. When we receive the return, we will send an e-mail notifying you of the returned package and ask for a reshipment address.

Once a new address is confirmed, the order will be reshipped to your new address. We will absorb 50% of the actual reshipment cost and bill you for the other 50%.

Why was the package undeliverable?

  • Incorrect address or Incomplete address (missing apt #, etc)
  • Out of date address
  • Courier service failure, this is rare but it is possible for the courier to tear the label or unable to find the location and have the package returned back.
  • Failed delivery attempts - Most carrier will make three attempts to deliver a package. Orders over $250 may require a signature. After 3 failed attempts and if no one claims the package held in the local courier station in 7 days, the package will be returned back to us.
  • Refused by recipient - This happens when a recipient is not expecting the gift and refuses the package by accident.

Cancel order and Refused Shipments

Orders that has not been processed can be cancelled. Please understand we pride ourselves on fast shipping, therefore most orders are processed hours after it's placed. Once an order has been processed, no changes or cancellations can be made.

Please use the live chat or call us for order cancellations. Cancellation requests made by email will certainly not make it in time and your cancellation cannot process.

**Personalized / customized orders that are in progress cannot be cancelled / refunded. Only the non-personalized items can be refunded, personalized items will not be refunded, no exceptions.

Normal returns will receive full refund less Shipping & Handling Costs. Refused by recipient orders will incur a extra service fee.

Orders that are refused by recipient will be treated as a return for refund order plus a 20% restocking fee or a $25 service fee, which ever is less.

Refund processing time

Credits are usually processed within 1-2 business days from the day we receive your item(s), if an RMA request was submitted, received and processed before your return. Actual time may vary depending on your bank or card issuer. If you did not submit an RMA first, then 2-3 weeks will be typical processing time. Please provided documentation was included along with your return.